<ul>
 	<li class="p1">A MOQ is the minimum number of units you can order for each design. At Inkse, the MOQ varies depending on the product type.</li>
 	<li>‎</li>
 	<li class="p1">Activewear: The MOQ is 1 unit.</li>
 	<li>‎</li>
 	<li class="p1">Linen Clothing: The MOQ is 30 units with 5 units per size for solid colours and 60 units with 5 units per size for artworks.</li>
 	<li>‎</li>
 	<li class="p1">Apparel: The MOQ is 1 unit.</li>
 	<li>‎‎</li>
 	<li class="p1">Printed Artwork and solid colour fabric: The MOQ is 1 meter.</li>
 	<li>‎</li>
 	<li class="p1">We are continually expanding our categories, styles, and finishes to cater to your business needs. If there is something you would like to see featured on our site, <span data-preserver-spaces="true">don't hesitate to get in touch with us using out live chat feature.</span></li>
</ul>

What is the Minimum Order Quantity (MOQ)?

<ul>
 	<li>Yes, most styles on the Inkse platform can be designed and manufactured starting from one unit. This allows you to sample your design before placing a production order or create unique pieces for you and your friends!</li>
</ul>

Can I Sample My Design With Just One Unit?

<ul>
 	<li>Every custom fashion and fabric design is made to order by our global network of manufacturers and can take up to 40 business days to manufacture. Inkse uses DHL express air freight shipping with a carbon offset to fulfil orders globally.‎</li>
 	<li>‎</li>
 	<li>For artwork, After payment, edited artwork will be sent to the email provided at checkout in either Adobe Photoshop or Adobe Illustrator file formats. Please check your inbox for your edited artwork download link. <span data-preserver-spaces="true">The unedited </span>version of your artwork can be downloaded at any time from your design studio or "Artworks Library" dashboard.</li>
</ul>

Delivery & shipping - when will I receive my order?

<ul>
 	<li><span data-preserver-spaces="true">Is this the first time placing an order on Inkse? Please check your spam or junk mail folders to ensure your confirmation has not been sent there. You can view all orders from your customer dashboard under “My Orders.” please check the contact email associated with your order. Alternatively, please get in touch with us via our live chat.</span></li>
</ul>

I did not receive a confirmation email upon placing my order

<ul>
 	<li>If you are ordering a custom fashion piece or printing on fabric, there is a 40-business-day period to manufacture your order. You can view the status of your order from the “My Orders” dashboard. If your Order status is “Shipped” or "Out For Delivery" and you have not received an email confirmation with your tracking number, please check the contact email associated with your order. Alternatively, please contact us using out live chat feature.</li>
</ul>

I did not receive a tracking email upon placing my order

<ul>
 	<li><span data-preserver-spaces="true">We are continually expanding our categories, styles, and finishes. Keep an eye on our product marketplace for new categories and styles, and experiment with new fabrics and finishes in your design studio. Contact us if there are styles you would like to see on our marketplace.</span></li>
</ul>

Does Inkse have other styles?

<ul>
 	<li><span data-preserver-spaces="true">Inkse ships to most international destinations using DHL Express air freight with a carbon offset. Shipping costs for supported destinations will be calculated at checkout.</span></li>
</ul>

Does Inkse ship to me?

<h5>Faulty Product Returns</h5>
<ul>
 	<li>‎</li>
</ul>
We aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact our Customer Service as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment. You may be asked to provide further information to support your claim to assist us with our assessment of the goods.
<ul>
 	<li>‎</li>
</ul>
If the product is confirmed to have a defect, we will replace or repair the product (if repair is reasonably possible) or refund the price of the product to your original payment method, as appropriate. If the product is confirmed to have a major defect, you are entitled to elect whether you want us to replace or repair (if repair is reasonably possible) the product or refund the price of the product to your original payment method. If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.
<ul>
 	<li>‎</li>
</ul>
It does not constitute as a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.
<ul>
 	<li>‎</li>
</ul>
<h5>Change of Mind Returns</h5>
<ul>
 	<li>‎</li>
</ul>
Because the product we create for you is bespoke, we cannot accept any change of mind returns.
<ul>
 	<li>‎</li>
</ul>
<h5>Custom Fabric and Apparel</h5>
<ul>
 	<li>‎</li>
</ul>
Any claims for a manufacturing fault must be submitted as soon as reasonably possible, preferably within 10 days after the product has been received. For packages lost in transit, all claims must be submitted as soon as reasonably possible, preferably no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
<ul>
 	<li>‎</li>
</ul>
If you notice an issue on the products or anything else on the order, please contact us.
<ul>
 	<li>‎</li>
</ul>
The return address is set by default to Inkse’s facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Inkse facility isn't used as the return address, you would become liable for any returned shipments you receive.
<ul>
 	<li>‎</li>
</ul>
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
<ul>
 	<li>‎</li>
</ul>
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
<ul>
 	<li>‎</li>
</ul>
Inkse does not accept returns of unsealed goods or goods that have been worn or used. In the case of swimwear and gym wear a return may not be accepted due to health and or hygiene reasons.
<ul>
 	<li>‎</li>
</ul>
We do not refund orders for buyer’s remorse.
<ul>
 	<li>‎</li>
</ul>
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
<ul>
 	<li>‎</li>
</ul>
1. the supply of goods that are made to the consumer's specifications or are clearly personalized.
<ul>
 	<li>‎</li>
</ul>
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
<ul>
 	<li>‎</li>
</ul>
therefore, Inkse reserves rights to refuse returns at its sole discretion.
<ul>
 	<li>‎</li>
</ul>
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
<ul>
 	<li>‎</li>
</ul>
<h5>Samples</h5>
<ul>
 	<li>‎</li>
</ul>
If you receive a sample product with a manufacturing fault, contact us within 10 days after the product has been received for a hassle-free return or exchange.
<ul>
 	<li>‎</li>
</ul>
<h5>Artworks</h5>
<ul>
 	<li>‎</li>
</ul>
Downloadable Personal / Commercial / Premium License artworks are non-refundable once they have been purchased / downloaded.

Returns policy

<ul>
 	<li><span data-preserver-spaces="true">Inkse Supports all digital forms of payment, with buy now pay later integration. You can view a complete list of supported payment options at checkout.</span></li>
</ul>

Supported payment methods

<ul>
 	<li><span data-preserver-spaces="true">The Inkse manufacturing network of suppliers, factories and product developers is constantly evolving and has been developed in conjunction with established brands for over 30 years.</span></li>
 	<li>‎</li>
 	<li><span data-preserver-spaces="true">We maintain a strong personal connection with our global network of industry-leading manufacturing partners and ensure they meet the following criteria:</span>
<ul>
 	<li>‎</li>
 	<li class="ql-indent-1"><span data-preserver-spaces="true">- No Child Labour</span></li>
 	<li>‎</li>
 	<li class="ql-indent-1"><span data-preserver-spaces="true">- No Slave Labour</span></li>
 	<li>‎</li>
 	<li class="ql-indent-1"><span data-preserver-spaces="true">- Fair Work Practices</span></li>
 	<li>‎</li>
 	<li class="ql-indent-1"><span data-preserver-spaces="true">- Safe Work Practices</span></li>
 	<li>‎</li>
 	<li class="ql-indent-1"><span data-preserver-spaces="true">- Cruelty-Free</span></li>
 	<li>‎</li>
</ul>
</li>
 	<li><span data-preserver-spaces="true">Inkse's manufacturing partners are accredited and responsible, holding certifications for ethical sourcing and product quality, including BSCI Compliance, GRS, ISO9001, and Okeo-Text Standard 100.</span></li>
 	<li>‎</li>
 	<li><span data-preserver-spaces="true">While all manufacturers must adhere to these standards, they must also pass regular in-person audits to remain in our network.</span></li>
</ul>

Inkse supply chain

<ul>
 	<li class="ql-indent-1"><span data-preserver-spaces="true">All artworks on Inkse have a Non-Exclusive or Exclusive license. Non-Exclsuive designs can be purchased multiple times, while Exclusive designs can only be purchased once. This model allows Textile Print Designers to price their artworks based on the complexity of the design and gives customers exclusive rights to exclusive designs for their fashion brands.</span></li>
</ul>

What is the difference between non-exclusive and exclusive artwork?

<ul>
 	<li>We have a global and rapidly growing network of manufacturers. Your order may ship from Australia, China or India depending on the style you have designed. You can check and track your order from the “My Orders” page in the customer dashboard.</li>
</ul>

Where does my order ship from?

Encountering problems or have a question? Feel free to contact our team through the live chat feature located in the bottom right corner of your browser. We're here to assist you and strive to offer the best possible customer support.

Customer service

No, the prices you see on Inkse's product pages don't include applicable tax or shipping. The final price you pay will be different from the listed price and determined by your custom design and where you ship your products to.

Do Inkse's product prices include tax?

<p class="p1">You can upload your artwork directly in the Design Studio. Here’s how:</p>

<ul>
 	<li>‎</li>
</ul>
<ol class="ol1">
 	<li class="li1"><b>Navigate to My Designs:</b> Click on "My Designs" at the top right of your screen or on mobile the colourful icon at the top right of your screen.</li>
 	<li class="li1"><b>Upload Your Artwork:</b> Scroll down to the "Upload An Artwork" section. You’ll also find our upload guides and sample templates here to help you get started.</li>
</ol>
<ul>
 	<li>‎</li>
</ul>
<p class="p1">Alternatively, during the "Design" step of creating your style, you can upload an artwork directly from the "Your Artworks" section.</p>

<ul>
 	<li>‎</li>
</ul>
All artwork uploaded to Inkse must be:
<ul>
 	<li></li>
</ul>
<ol>
 	<li>In a seamless repetable pattern</li>
 	<li>300 dpi or greater</li>
 	<li>64 cm x 64 cm canvas dimensions</li>
 	<li>in .PSD file format</li>
</ol>
<ul>
 	<li>‎</li>
</ul>
<p class="p1"><span class="s1">For a more detailed guide, please <a href="https://firebasestorage.googleapis.com/v0/b/inkse-main.appspot.com/o/ArtworkUploadInstructions%2FInstructions.pdf?alt=media&amp;token=02573cb9-853b-4d36-ae34-e39523ed39db">click here to view our upload guide</a>.</span></p>

How Can I Upload My Own Seamless, Repeatable Artwork?

In the Inkse Design Studio, you can sample your artwork on fabric by selecting "Print Artwork on Fabric" from the dropdown menu in the top left-hand corner. This feature lets you print your design on the fabric of your choice, helping you assess the finished quality and colours of your fashion piece and is great for personal sewing projects. Fabric printing starts at just one meter, allowing you to adjust colours and iterate on your artwork easily.

Can I Sample My Artwork On Fabric?

FAQs

Inke's most frequently asked questions and answers to starting and manufacturing your custom activewear and fashion clothing brand.

Frequently Asked Questions